At Physiotherapy Hugo de Groot, we attach great importance to the privacy of the users of our website. To safeguard your privacy to the fullest extent, we adhere to a set of core values:

  • Informing: We aim to inform you comprehensively about how and why we process personal data through this privacy statement.

  • Limiting data collection: We carefully ensure that our collection of personal data remains limited to only what is necessary for the proper functioning of the website and services.

  • No marketing based on personal data: We do not share personal data for marketing purposes and mailings.

  • Your data stays with us: We do not pass on your personal data to other parties unless necessary to provide the service used or when legally obligated to do so.

  • Security: We take appropriate security measures to protect your personal data and demand the same from parties processing personal data on our behalf.

  • We respect your legal rights: Based on the law, you have various rights that we inform you about in this privacy statement. You can read how we put these core values into practice and respect and protect your right to privacy.

What do we use your personal data for?

Depending on the services we offer, the personal data you leave on our website may be used for the following purposes:

  • Contact form: If you have questions, you can always contact us by filling out the contact form. We ask for your name and contact details along with a description of your query. This data is solely used for servicing and responding to your query.

  • Medical record: In case you provide us with medical data, it may be included in your medical record. We do this only if legally permitted or upon obtaining your consent.

We will not process your personal data for purposes other than those mentioned above, unless you have given consent or we are permitted and/or obligated to do so under the law.

On what basis do we process your personal data?

We process your personal data solely on the basis of a legal ground. For the purposes mentioned above, we process your personal data based on the following grounds:

  • Performance of the contract: For purposes aimed at offering our services, such as handling your registration.

  • Explicit consent: For purposes aimed at providing access to and using the functionalities of our website, potentially placing cookies, or processing your medical data after obtaining your consent.

  • Legitimate interest: In certain cases, we have a legitimate interest in processing personal data, such as using cookies to improve our services, which have no or limited impact on your personal privacy.

  • Legal obligation: For purposes related to processing your medical data and maintaining your medical record, we may have a legal basis.

What personal data do we need?

By using the website and the available services, you leave certain data with us. We store and use only the personal data that is provided directly by you or is clearly indicated at the time of submission to be processed by us. Depending on the service you use, we may collect the following data via the website:

  • Your contact details, email address, and phone number.

  • Your name, address, and place of residence.

  • Your gender and date of birth.

  • Insurance details (insurer, policy number, etc.).

  • The name of a healthcare provider.

  • Appointment time.

  • Payment details and billing address.

  • Data concerning your health.

  • Citizen Service Number (BSN).

Data of persons under 16 years old

Our website and/or service do not intend to collect data about website visitors under the age of 16. However, we cannot verify whether a visitor is over 16 years old. We advise parents to prevent the collection of data about children without parental consent. If you believe that we have collected personal data about your child without consent, please contact us.

Disclosure to third parties

Your data will explicitly not be disclosed to third parties, except those directly involved in the execution of the agreement between you and us, or unless a legal provision obliges us to do so. The parties we may require for the execution of the services requested by you include:

  • Hosting parties and our software suppliers.

  • Payment service providers.

  • Health insurers.


We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you believe that your data is not properly secured or if there are indications of abuse, please contact us.

Retention period

Your personal data will never be stored longer than necessary for the purposes described in this privacy statement or on the website, except in cases where any legal obligation opposes the deletion of personal data.

Third-party websites

This privacy statement does not apply to third-party websites connected to this website through links. We cannot guarantee that these third parties handle your personal data reliably or securely. Therefore, we recommend reading the privacy statement of these websites before using them.


Currently, we do not use cookies on this website.

Changes to this privacy statement

We reserve the right to make changes to this statement. It is recommended to regularly consult this statement to stay informed about any changes.

Access, modification, and deletion of your data

You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by Bertholet & Willems physiotherapy, and you have the right to data portability. This means that you can request us to send the personal data we hold about you to you or another organization mentioned by you. You can send a request for access, correction, deletion, or transfer of your personal data to the contact details below. Please ensure that you clearly indicate who you are so that we are sure not to modify, delete, or transfer data of the wrong person.

Personal Data Authority

Physiotherapy Hugo de Groot also wants to inform you that you have the option to lodge a complaint with the supervisory authority in your country of residence. In the Netherlands, the supervisory authority is called the Personal Data Authority.

Questions and feedback

We regularly check whether we comply with this privacy policy. If you have any questions about this, you can contact us using the contact details below.